FAQ
General
Are Fans Legacy products officially licensed by clubs?
Yes, Fans Legacy products are officially licensed by partnering sports clubs, ensuring authentic, high-quality items that celebrate each club’s unique identity. This gives fans confidence that our products meet club standards and capture the true spirit of each team.
Who are we?
Fans Legacy B.V. is a Dutch company that creates high-quality products enabling families to share their love of a sports club with the next generation, bringing the stadium spirit into homes. Visit our About Us page to learn more.
How can I contact Fans Legacy customer support?
At Fans Legacy, we want to hear from you and are here to help. You can reach our customer support by emailing contact@fans-legacy.com or by visiting the Contact Us page on our website. We look forward to assisting you!
Are Fans Legacy products suitable for all ages?
Yes, Fans Legacy products are designed for a wide range of ages, from 2 years old up to 6th year. Each product page includes detailed information about the recommended age group for the specific item, making it easy to find the right product for your young fans.
Shipping & delivery
How can I track my order from Fans Legacy?
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor your package’s journey on the carrier’s Website. If you have any questions or need assistance, feel free to contact our customer support team.
Which countries do you ship to?
Currently, Fans Legacy ships to countries in Europe and North America. We are continually expanding our services and plan to offer shipping to additional countries in the future. Please check back for updates on our shipping options!
How long does it take to receive my order?
Our products are shipped from our warehouses in the Netherlands and the UK. Delivery times vary based on your location and selected shipping method. Most orders arrive within 3–5 business days in Europe and 5–7 business days in North America once shipped. You’ll receive tracking information to monitor your order’s progress.
Ordering
What if my product has a defect?
At Fans Legacy, we hope you’re delighted with every purchase. If you experience a defect or aren’t fully satisfied, please contact our customer support team by emailing contact@fans-legacy.com or by visiting the Contact Us page on our Website, and we’ll be happy to assist you.
How much VAT will I need to pay for your products?
All prices on our website include VAT, so there’s no need to worry about such additional charges.
Fan chants sound book
Is this product officially licensed by the club?
Yes, the Fan Chants Sound Book is officially licensed by partnering sports clubs, ensuring authentic, high-quality items that celebrate each club’s unique identity. This gives fans confidence that our products meet club standards and capture the true spirit of each team.
Are the songs in the Fan Chants Sound Book identical to the original fan chants from the stadium?
The chants in the Fan Chants Sound Book are recorded expressly for children. While they capture the spirit and excitement of the original stadium chants, they are tailored to be joyful and free of inappropriate language, ensuring that your child can enjoy learning the chants in the most fun and positive way possible!
What chants are included in this book?
We have carefully selected the most popular and iconic chants to help your child immerse themselves in the spirit of their favourite club. Each book includes a collection of songs that celebrate the team’s history and passion, perfect for young fans to enjoy.
Does this product require batteries?
Yes, this product requires two AAA batteries, which are included, so you can start enjoying it right away.
Are there volume controls on the Fan Chants Sound Book?
Yes, the Fan Chants Sound Book features a volume control button located on the back of the book which allows you to toggle between three levels of volume, ensuring an optimised experience for listening enjoyment.
Is this toy safe for children?
Yes, all Fans Legacy products are thoroughly tested and approved by an authorised third-party lab in Europe to meet global safety and quality standards. For detailed safety information, please refer to the user manual included with each product.
What age group is this product suitable for?
This product is recommended for children ages 2 and up, making it an ideal choice for young fans to enjoy safely and engage with.
Where do you ship and how long does it take?
We ship our products from our warehouses in the Netherlands and the UK. Most orders within Europe and the UK arrive within 3-5 business days after shipping. Orders from North America may take 5-7 days to arrive after shipping. You’ll receive tracking information to monitor your order’s progress.
Fan chants piano book
Is this product officially licensed by the club?
Yes, the Fan Chants Piano Book is officially licensed by partnering sports clubs, ensuring authentic, high-quality items that celebrate each club’s unique identity. This gives fans confidence that our products meet club standards and capture the true spirit of each team.
Does the Fan Chants Piano Book include lyrics?
Yes, each chant in the book includes lyrics, so fans can sing along with their favourite club chants while learning to play.
Does this product require batteries?
Yes, this product requires two AAA batteries, which are included, so you can start enjoying it right away.
What age group is this product suitable for?
This product is recommended for children ages 2 and up, making it an engaging and safe choice for young fans. Younger children may enjoy the experience with an adult’s help to play the piano notes, while children aged 5 and above can start playing independently.
Is this toy safe for children?
Yes, all Fans Legacy products are thoroughly tested and approved by an authorised third-party lab in Europe to meet global safety and quality standards. For detailed safety information, please refer to the user manual included with each product.
Where do you ship and how long does it take?
We ship our products from our warehouses in the Netherlands and the UK. Most orders within Europe and the UK arrive within 3-5 business days after shipping. Orders from North America may take 5-7 days to arrive after shipping. You’ll receive tracking information to monitor your order’s progress.
Personalised book
Is this product officially licensed by the club?
Yes, the Personalised Book is officially licensed by partnering sports clubs, ensuring authentic, high-quality items that celebrate each club’s unique identity. This gives fans confidence that our products meet club standards and capture the true spirit of each team.
What customisation options are available for the Personalised Book?
The Personalised Book offers several customisation options, including the child’s name, gender, and a character that closely resembles them taken from a variety of choices. You can also add a personal dedication and select the cover type. Each Personalised Book is printed on demand, tailored just for you and the special reader you’ve created the book for!
How long does it take to create a Personalised Book?
The process is quick and easy, taking only a few seconds. Once you’ve selected the product, you can choose custom features like the child’s appearance and name, adding a personal dedication if desired. Then, simply add it to your cart to complete the order.
What age group is this product suitable for?
This product is recommended for children ages 2 and up, making it an ideal choice for young learners as they grow. It’s crafted to be accessible for children across early learning stages, supporting their development and curiosity.
Is this toy safe for children?
Yes, all Fans Legacy products are thoroughly tested and approved by an authorised third-party lab in Europe to meet global safety and quality standards. For detailed safety information, please refer to the user manual included with each product.
Where do you ship and how long does it take?
We ship our products from our warehouse in the UK. Most orders within Europe and the UK arrive within 2-5 business days after shipping. Orders from North America may take 5-7 days to arrive after shipping. You’ll receive tracking information to monitor your order’s progress.
In what languages can the Personalised Book be printed?
Currently, the book is available in the local language of the club. Please check back with us for updates on the availability of additional languages.